CityCabz Milton Keynes – Privacy Policy
CityCabz Milton Keynes (“we”, “us”, or “our”) is committed to protecting and respecting your privacy.
Scope of This Privacy Policy
This policy explains how we collect, use, and store your personal information when you use our taxi services via manual booking forms, telephone calls, emails, or through direct communication.
This Privacy Policy does not apply to mobile apps or automated tracking services, as we operate through a manual booking process.
Information We May Collect From You
We may collect and process the following personal data:
- Information you provide directly: such as your name, phone number, pickup and drop-off addresses, email address (if provided), and any other details necessary to fulfill your booking.
- Booking communications: such as call logs, SMS, or email correspondence related to your service inquiries, confirmations, or changes.
- Driver-related information: including driver names and contact numbers shared with you for coordination purposes.
We do not collect device data, app usage data, GPS data, or store cookies, as we do not operate through a mobile or web-based application.
How We Use Your Information
We use your information only for:
- Processing your taxi bookings and fulfilling requested journeys.
- Sending SMS notifications regarding booking confirmations, dispatch status, and driver arrivals.
- Providing you with customer support and updates.
- Sharing driver contact details to facilitate prompt communication.
- Maintaining booking records for administrative and legal compliance.
We do not use your data for advertising, profiling, or third-party marketing purposes.
Disclosure of Your Information
We may share your information only with:
- Drivers or sub-contractors for the sole purpose of completing your booked journey.
- Authorities or regulatory bodies, if legally required.
- Third-party service providers who assist in our business operations (e.g., SMS or telecom services), only where necessary and under strict confidentiality obligations.
We do not sell or distribute your personal data to third parties for marketing.
Data Storage and Security
- Your data is stored securely in our internal systems and is only accessible to authorised personnel.
- We maintain reasonable security measures to protect your information against loss, misuse, or unauthorised access.
- While we strive to ensure complete protection, no method of transmission or storage is 100% secure.
Your Rights
- You have the right to request access to the personal data we hold about you.
- You may ask us to correct, update, or delete your personal information where appropriate.
- To make such requests, please contact us using the details below.
Changes to This Privacy Policy
Any updates to this Privacy Policy will be posted on our official communication channels (e.g., website, email, or SMS if applicable).
Contact Us
For questions or concerns regarding this Privacy Policy or your personal data, please contact:
CityCabz Milton Keynes
Address: 14 Church St, Wolverton, Milton Keynes MK12 5JN, United Kingdom
Phone: 01908 382 825
Email: Info@citycabz.co.uk